+44 735 625 3144
jwankamla@jwanalytics.co.uk
Definitions
1. Booking & Confirmation
2. Fees & Payment Terms
3. Cancellation Policy
4. Technology Tools
5. Intellectual Property
6. Data protection
7. Liability & Law
8. Participant Eligibility
9. Acceptance
"Client" means the individual, organisation, or company that books and/or pays for the training services provided by JWANALYTICS and CONSULTING Ltd.
"Delegate" means any individual registered by the Client to attend the training course.
- Training dates for open online sessions are published on the website.
- Following confirmation, JWANALYTICS and CONSULTING Ltd will issue booking confirmation and share the course information pack, including the agenda, learning objectives, and session timings.
- A Microsoft Teams invitation will be issued following confirmation of the training date.
- A formal Purchase Order (PO) or written instruction confirming the booking is required before training delivery.
- For group bookings, there is flexibility regarding the chosen date. Training may be delivered on one of the scheduled live session dates or arranged as a separate session upon request, subject to availability.
- Invoices will be issued upon booking or immediately following delivery, as agreed in advance.
- Payment terms are 30 days from the invoice date unless otherwise agreed in writing.
- For international bookings, full payment must be received no later than 10 days before the course start date.
- For UK business clients, late payments may incur interest and compensation charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Cancellation by JWANALYTICS and CONSULTING Ltd: If we cancel, an alternative date or full refund will be offered.
Cancellation by the Client or Delegate:
• 21+ days: No charge (0%)
• 20-10 days: 50% of the fee
• 9 days or less: 100% of the fee
Substitution of delegates is permitted at any time at no additional cost. Failure to attend without prior written notice is charged at 100%.
- A Microsoft Teams invitation will be issued following confirmation of the booking.
- The client must ensure all delegates whether on a group booking or an individual booking have a stable internet connection and working audio/video.
- Technical failures on our side will result in a complimentary alternative date if the session cannot resume.
- Technical issues on the Delegate side remain the Client's responsibility.
- All training materials remain the intellectual property of JWANALYTICS and CONSULTING Ltd.
- Materials may not be copied, shared, or reproduced without prior written consent.
- JWANALYTICS and CONSULTING Ltd will comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Personal data collected for the administration and delivery of training services will be used solely for those purposes.
We deliver services with reasonable skill and care. These Terms are governed by the laws of England and Wales. By booking, the Client acknowledges acceptance of these terms.
Attendance is restricted to employees and authorised representatives of the commissioning organisation unless otherwise agreed in writing. The Client shall obtain prior approval before inviting attendees from another organisation, company, authority, consultancy, or third party.
By confirming a booking, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.